Noraktrad S.L. was founded in 1993, as part of the Norak Group, currently being the best positioned company in the group.

Noraktrad’s objective is to supply services related to language use, such as translation, interpretation, the writing and correction of texts and similar services.

Since its incorporation, the vocation and objective of Noraktrad’s team has been to offer a HIGH QUALITY SERVICE to our customers.

The group’s traditional business areas have been the technological sector, the medical and pharmaceutical sector, patents and trademarks and the legal sector. The most typical language combinations are those related to Western languages. With our continuous growth throughout these years, we have increased and expanded on services and sectors, currently offering language services in all languages and in all sectors.

To achieve this, Noraktrad has an excellent team of qualified professionals specialized in different areas and languages. Over 500 translators currently collaborate with us and we have collaboration agreements with different Universities.

The degree of satisfaction of our customers is extremely high as shown by our customer portfolio, since many of them have remained with us right from the start of the company. The loyalty of our customers is compensated by the effort of our staff in their daily work, placing emphasis on CUSTOMER SERVICE, QUALITY OF THE END PRODUCT and COMPLIANCE WITH THE SUBMISSION DEADLINE: these are the characteristics that differentiate us from our competitors.

The group’s head office is in Madrid and our desire to be present internationally has led us to open offices in Barcelona, Frankfurt, Munich and Berlin.

Noraktrad has developed its own Quality System that meets all quality requirements demanded by the specific translation standard UNE 15038. Our internal working procedures are based on this standard and Noraktrad is currently in the process of obtaining ISO 9001 certification.

QUALITY together with CUSTOMER SERVICE are the determining and differentiating factors with respect to other companies of the competition.

The QUALITY system starts with the right choice of translator-proofreader team to guarantee the accuracy and reliability of the translated end product.

Furthermore, feedback with the customer is of vital importance in order to be able to consider both technical aspects (specific or the customer’s own vocabulary, joint preparation of glossaries, localization, use of translation memories,..) and of the style and presentation of the end product, as well as the speed in performing the project bearing in mind the submission deadline(s).

On the other hand, it is essential to know the DEGREE OF SATISFACTION OF THE CUSTOMER. This is a PRIORITY in Noraktrad both to take IMPROVEMENT MEASURES and for achieving CUSTOMER LOYALTY.
We have a system to measure this DEGREE OF SATISFACTION that also complies with the requirements of standard ISO 9001.

Our policy is very strict in order to guarantee the absolute confidentiality of each project:

• We sign Confidentiality Agreements with those clients who choose this option (they can be comprehensive and/or relating to specific projects),
• All our collaborators, whether in-house or external, must sign Confidentiality Agreements according to law before starting to work with us.

On the other hand, we strictly comply with the current Data Protection Act.

We have also contracted a guaranteed DOCUMENT DESTRUCTION service for documents in paper or electronic format with a leading company in the sector.

We have CIVIL LIABILITY INSURANCE to cover, where necessary, the payment of any compensation we may be civilly liable for due to financial damages caused to our clients because of faults or errors in the course of professional activity. However, throughout our long business activity, Noraktrad has never had to deal with any incident of the aforementioned characteristics.

On the occasion of the presentation of the book “LAS COLECCIONES DE ARTE ANTIGUO EN MADRID” by Emil Hübner, the company NORAKTRAD was praised for the excellent quality of such a demanding translation.

Noraktrad is actively involved in European business and, therefore, belongs to a number of organisations, such as:

• Member of the American Chamber of Commerce in Spain
• Member of the British Chamber of Commerce in Spain
• Member of the German Chamber of Commerce in Spain
• Member of the Official Spanish Chamber of Commerce in Germany
• Member of the Official Chamber of Commerce of Belgium and Luxembourg in Spain
• Member of the Franco Spanish Chamber of Commerce and Industry in Spain
• Member of the Circle of German Speaking Managers (KDF)
• Partners of the Licensing Executives Society - Spain and Portugal